“BT Business Direct”- useless, useless, useless
When I'm not doing radio, sometimes I'm the IT man for my workplace, and we currently need to seriously upgrade one of our computers. "No problem", I thought, and went to dabs.com, an online computer and parts retailer that used to be good. Dabs was bought out by BT (the multiheaded British Telecom company, for those who don't know) some years ago, and now the business arm has been rebranded as BT, complete with pictures of grinning chimp-like folk happily using laptops on the front page, and inducements for me to take out their crappy broadband service. Ho-hum.
I select the motherboard, processor etc that I want, and go to check out. It asks me if I have a "BT Business Direct username"; I don't. It transpires, after filling in the long form to register, that my old Dabs details are still on the system (it tells me this by saying "account already exists with this email address" blah blah).
Time to check out. My company credit card is refused by "Verified by Visa", which is completely unable to handle the concept of a company credit card; it asks me for my date of birth (which companies don't have) and then falls over, accusing me of fraud. I try again with a personal credit card, which is of course registered to my home address. When I try to change the 'billing address', it changes everything except the postcode, which is still set to my workplace. It has changed the delivery address in the same way, even though the billing and delivery addresses are displayed seperately and have seperate buttons to change them. It is at this point that I notice the site has increased the delivery charge from £3 to £8 for "super ultra speedy nutter delivery" or somesuch bollocks.
I change the delivery address back to my work, and this also fucks up the billing address, making it a mish-mash of the two addresses.
I give up and order from Misco instead, cheaper.
February 1st, 2010 - 19:10
Hi I also made the mistake of thinking dabs was a good supply route, sure I saw many years ago dabs winning awards for customer service. This must be the worst company I have ever dealt with and thats saying something as Talk Talk have been appalling in past.